Terms of use

This is a place to write down help that people give and receive: a story about something you did for somebody, a request for something you need, a recognition of somebody who helped you.

It is not a marketplace, a fundraising platform, a campaigning tool or a place to advertise. There is no payment mechanism here, and asking somebody to send money off-platform is one of the things that ends an account.

It is also not a competition. There are no follower counts, no scores, no rankings and no leaderboards, and there will not be any. That is a product decision rather than a promise about a feature, and it is the reason several obvious features are missing.

You must be 16 or older. We ask you to confirm this once and we never ask for your date of birth — the answer is what matters, and a birth date is an identifier you would carry for life.

Until you have confirmed it you can read, write drafts and talk to people; what you cannot do is publish anything where strangers can see it.

You need one account, and it must be yours. An account created to impersonate somebody else is removed.

You keep every right you have in what you write and upload. We do not claim ownership of it and we do not license it to anybody else.

You give us permission to store it and to show it to the people your visibility setting names — and to nobody else. That permission ends when you delete the content or close your account.

One exception is worth stating plainly, because it is the only thing that survives you leaving: an audit record that a change happened, by whom and when. It contains none of your words. Keeping it is what lets somebody check a year from now that a confirmation was real.

Most of what happens here involves somebody else. That is the point, and it is also the part that needs rules.

You may name another person only with their agreement. A recognition addressed to somebody, or a story that names the person it helped, is invisible to everybody until that person says yes. Naming somebody who is not here yet holds their name and address for a limited time and then deletes both.

Do not write about a child. Adults may write about family life; what nobody may do is build a profile of a person who cannot consent.

If somebody asks to be taken out of something you wrote, they can do it themselves — withdrawing consent pulls their name out and leaves your account of what happened intact.

Harassment. Scams, including asking anybody to send money anywhere. Exploiting somebody's difficulty. Hate speech. Publishing another person's private information. Describing help that did not happen.

So does using this platform to campaign, to recruit, to sell, or to collect on behalf of an organisation that does not exist.

Nothing is removed automatically. A person reads every report and decides, and the decision is recorded.

Public content is checked automatically before a person ever looks at it, and what that check can do is open a case for a human. It cannot remove, hide or restrict anything.

Private stories, drafts, community-only content and conversations between two people are never sent to that check. Something you reported is, whatever its visibility, because a person is going to read it anyway.

When a moderator decides, the outcome is either that the content stays or that it is removed. There is no shadow-banning and no quiet reduction in reach, because there is no reach mechanism to reduce.

You can close your account at any time from your privacy settings. It removes your profile and everything you wrote.

Separately, you can withdraw your consent to being named in anybody else's content without leaving. Wanting your name out of somebody's story is not the same as wanting to leave, and making you choose between them would be a dark pattern.

This service is provided as it is. We do not guarantee that it is available, that anybody will answer your request, or that help offered here will be given.

We are not a party to anything you arrange with another person. Meeting a stranger, accepting help and giving it are your decisions, and the ordinary care you would take anywhere else applies here.

Nothing in these terms limits liability for death or personal injury caused by negligence, for intent or gross negligence, or anything else that cannot be limited under the applicable law.

If these terms change in a way that matters, you will be told before the change takes effect, and continuing to use the account is how you accept it.

German law applies, and the mandatory consumer protections of the country you live in apply regardless of that.